KUALITAS PELAYANAN PETUGAS REKAM DATA BERMOTOR UNTUK LAYANAN MASYARAKAT BUKIT DAN GUNUNG (PREDATOR ULUNG) DI DISDUKCAPIL OKU SELATAN PADA MASA PANDEMI COVID-19

SARI, CINDY PERMATA and Semil, Nurmah and Khairunnisyah, Tuty (2022) KUALITAS PELAYANAN PETUGAS REKAM DATA BERMOTOR UNTUK LAYANAN MASYARAKAT BUKIT DAN GUNUNG (PREDATOR ULUNG) DI DISDUKCAPIL OKU SELATAN PADA MASA PANDEMI COVID-19. Undergraduate thesis, Sriwijaya University.

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Abstract

This research is entitled "Service Quality of Motorized Data Record Officers for Hill and Mountain Community Services (Ultimate Predator) at Disdukcapil OKU Selatan During the Covid-19 Pandemic". The background of this research is that the outbreak of the covid-19 pandemic that began in 2020 in Indonesia has hampered the implementation of the Ultimate Predator innovation program by the South OKU Disdukcapil, even though this innovation aims to provide excellent population administration services to the people of South OKU, especially those who live in the hills and mountains. . To find out the Service Quality of Motorized Data Record Officers for Hill and Mountain Community Services (Ultimate Predator) at the South OKU Disdukcapil During the Covid-19 Pandemic Period in 2021. This study uses a quantitative method. This study uses the theory of Zeithaml et al. which is measured in five dimensions of Service Quality, namely physical evidence, reliability, responsiveness, assurance and empathy. Data collection techniques used are questionnaires, observation, documentation and analyzed by quantitative descriptive analysis using intervals. From the results of the research and discussion, it was concluded that the service quality of the Ultimate Predator at the South OKU Disdukcapil during the COVID-19 pandemic in 2021 on average received a weighted value of 176 or categorized as Good, although not optimal. Of the 35 statements given, there were 5 statements that received a negative response, namely 4 statements categorized as Good Enough and 1 Statement categorized as Bad. The results of the study recommend that the South OKU Disdukcapil should supervise with technology such as CCTV regarding illegal fees that often occur, increase the professionalism of employees in providing services to eliminate maladministration and discriminatory actions from employees to the community. South OKU Disdukcapil can provide complaints both in person and online to assist Disdukcapil in realizing excellent service. Keywords : Service Quality, Disdukcapil South OKU, Ultimate Predator

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Administrasi Publik, Kualitas Pelayanan
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HN Social history and conditions. Social problems. Social reform > HN1-995 Social history and conditions. Social problems. Social reform
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Cindy Permata Sari
Date Deposited:	23 Sep 2022 04:54
Last Modified:	23 Sep 2022 04:54
URI:	http://repository.unsri.ac.id/id/eprint/79384

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