PENILAIAN KINERJA RUMAH SAKIT BUKIT ASAM MEDIKA (RS.BAM) TANJUNG ENIM MENGGUNAKAN BALANCED SCORECARD PADA MASA PANDEMI COVID-19

RAHMAHWATI, INTAN and Daud, Rochmawati and Nurullah, Asfeni (2022) PENILAIAN KINERJA RUMAH SAKIT BUKIT ASAM MEDIKA (RS.BAM) TANJUNG ENIM MENGGUNAKAN BALANCED SCORECARD PADA MASA PANDEMI COVID-19. Undergraduate thesis, Sriwijaya University.

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Abstract

This study aims to determine how the performance assessment of Bukit Asam Medika Hospital (RS.BAM) Tanjung Enim using the Balanced Scorecard during the Covid-19 Pandemic. To find out, the researchers obtained data from Bukit Asam Medika Tanjung Enim Hospital. Data collection methods used are primary data and secondary data obtained from Bukit Asam Medika Hospital and the distribution of patient satisfaction and employee satisfaction questionnaires. The data analysis method used in this study is a qualitative method using data analysis techniques in the form of ratios, the analysis used is the ratio of revenue growth, the ratio of customer acquisition, customer retention, the ratio of bed usage rates, the ratio of the average length of stay of patients, the ratio of employee training , employee acquisition ratio. The results of this study indicate that the performance assessment of Bukit Asam Medika Hospital using the Balanced Scorecard is mostly not ideal, which is assessed during the Covid-19 Pandemic. Keywords : Performance Assessment, Balanced Scorecard, Covid-19

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Penilaian Kinerja, Balanced Scorecard, Covid-19
Subjects:	H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:	01-Faculty of Economics > 62201-Accounting (S1)
Depositing User:	Ms. Rahmahwati Intan Intan
Date Deposited:	07 Nov 2022 08:15
Last Modified:	07 Nov 2022 08:15
URI:	http://repository.unsri.ac.id/id/eprint/81480

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