APLIKASI PENILAIAN KEPUASAN TERHADAP PELAYANAN KLAIM BPJS KETENAGAKERJAAN CABANG PALEMBANG BERBASIS WEBSITE

LUBIS, ANGELIA SOPHIA LAUREN and Kurnia, Rizka Dhini and Kurniawan, Dedy (2022) APLIKASI PENILAIAN KEPUASAN TERHADAP PELAYANAN KLAIM BPJS KETENAGAKERJAAN CABANG PALEMBANG BERBASIS WEBSITE. Diploma thesis, Sriwijaya University.

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Abstract

articipation satisfaction is the level of participants feelings of pleasure or disappointment resulting from comparing perceived service performance (or results) with their expectations. Participant satisfaction can be created through quality of service and assessment. BPJS Ketenagakerjaan Palembang Branch is a Public Legal Entity that is directly responsible to the President of the Republi Indonesia which provides protection for workers to overcome certain socioeconomic risks due to labor relations. BPJS Ketenagakerjaan Palembang Branch really needs a Participant assessment application to determine the quality of services provided by the company. In this study, BPJS Ketenagakerjaan Palembang Branch needed a participant satisfaction application to display a questionnaire that would be filled out by participants who were registered or wanted to register for the Old Age Guarantee (JHT) program to find out the quality of services provided whether the participants were satisfied or dissatisfied. This application will be created using the PHP programming language, and MySQL. which can be accessed by the Admin using a browser.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Kepuasan Peserta, BPJS Ketenagakerjaan, PHP,MySQL
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General)
Divisions:	09-Faculty of Computer Science > 57401-Informatics Management (D3)
Depositing User:	Angelia Sophia Lauren Lubis
Date Deposited:	18 Nov 2022 08:00
Last Modified:	18 Nov 2022 08:00
URI:	http://repository.unsri.ac.id/id/eprint/82268

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