PENGARUH IMPLEMENTASI SISTEM APLIKASI KEUANGAN TINGKAT INSTANSI (SAKTI) TERHADAP KEPUASAN DAN KINERJA PENGGUNA PADA SATUAN KERJA LINGKUP KANTOR PELAYANAN PERBENDAHARAAN NEGARA LAHAT

NOVELIA, EVY ARISKA and Lionardo, Andries and Najib, Abdul (2022) PENGARUH IMPLEMENTASI SISTEM APLIKASI KEUANGAN TINGKAT INSTANSI (SAKTI) TERHADAP KEPUASAN DAN KINERJA PENGGUNA PADA SATUAN KERJA LINGKUP KANTOR PELAYANAN PERBENDAHARAAN NEGARA LAHAT. Undergraduate thesis, Sriwijaya University.

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Abstract

This study was aimed to analyze the successful implementation of SAKTI in work units within the scope of KPPN Lahat using DeLone and McLean models. The approach used in this research is quantitative. The research sample came from 88 work units within the scope of KPPN Lahat with 125 SAKTI users as respondents. Data analysis techniques used Partial Least Square-Structural Equation Modeling (PLS-SEM) and data processed using SmartPLS 3 software. The results showed that system quality, information quality, and service quality had a positive and significant effect on user satisfaction. Information quality also shows a positive and significant effect on the use of SAKTI, while system quality and service quality show a positive and insignificant effect on the use of SAKTI. Meanwhile, user satisfaction and use of SAKTI simultaneously shows a positive and significant effect on User Performance. This study also found that system quality and service quality have the greatest influence on user satisfaction. Therefore, DJPB as the developer of SAKTI must pay attention to improve the system quality and service quality, especially the response time, ease of use, and service reliability to increase user satisfaction and performance of SAKTI users.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	SAKTI, Kepuasan Pengguna, Kinerja Pengguna, DeLone McLean, PLS-SEM
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions:	07-Faculty of Social and Politic Science > 63101-Public Administration (S2)
Depositing User:	Evy Ariska Novelia
Date Deposited:	01 Feb 2023 03:49
Last Modified:	07 May 2023 03:43
URI:	http://repository.unsri.ac.id/id/eprint/88884

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