PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PENGGUNA APLIKASI GOJEK DI PALEMBANG

RISANTY, NOVA and Yunita, Dessy (2025) PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PENGGUNA APLIKASI GOJEK DI PALEMBANG. Undergraduate thesis, Sriwijaya University.

	Text RAMA_61201_01011282126076_cover.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (272kB)
	Text RAMA_61201_01011282126076.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
	Text RAMA_61201_01011282126076_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (15MB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (2MB)
	Text RAMA_61201_01011282126076_0029057208_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (387kB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (381kB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (687kB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (215kB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (208kB) | Request a copy
	Text RAMA_61201_01011282126076_0029057208_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

This study aims to determine the effect of E-Service Quality on E-Satisfaction among Gojek application users in Palembang. The researchers utilized primary data obtained through questionnaire distribution to respondents. The intended sample size for this study was 100 respondents, with a total of 140 respondents collected, The criteria for respondents in this study include residents domiciled of Palembang City, aged ≥ 17 years, and had used the Gojek app for the past year. The analysis technique used was multiple linear regression analysis. The research findins demonstrate a positive and significant simultaneous influence of E-Service Quality on E-Satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	E-Service Quality, E-Satisfaction, Gojek, Palembang
Subjects:	H Social Sciences > HE Transportation and Communications > HE1-9990 Transportation and communications
Divisions:	01-Faculty of Economics > 61201-Management (S1)
Depositing User:	Nova Risanty
Date Deposited:	19 Sep 2025 07:42
Last Modified:	19 Sep 2025 07:42
URI:	http://repository.unsri.ac.id/id/eprint/184359

Actions (login required)

View Item