KUALITAS PELAYANAN UNIT LAYANAN PENGADAAN BARANG/JASA PEMERINTAH DI BIRO ADMINISTRASI PEMBANGUNAN SEKRETARIAT DAERAH PROVINSI SUMATERA SELATAN TAHUN 2018

PUTRO ADIAMTI, DAVID PANGESTU and Saptawan, Ardiyan and Ermanovida, Ermanovida (2019) KUALITAS PELAYANAN UNIT LAYANAN PENGADAAN BARANG/JASA PEMERINTAH DI BIRO ADMINISTRASI PEMBANGUNAN SEKRETARIAT DAERAH PROVINSI SUMATERA SELATAN TAHUN 2018. Undergraduate thesis, Sriwijaya University.

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Abstract

This research is entitled "Service Quality of Government Procurement of Goods and Services Unit in the Regional Secretariat Development Administration of South Sumatra Province in 2018" with background of the many reports of disquiet by actors involved in the process of procuring government goods/services about the services they receive to LKPP. ULP is Government Procurement of Goods / Services unit under the Development Administration Bureau that has the task of collecting and carrying out preparation, control, evaluation of materials for the procurement of goods/services financed from Regional Budget (APBD) and Budget funds State Revenue and Expenditure (APBN). The purpose of this research is to determine how the quality of service by the Government Goods / Services Procurement Unit in the Regional Secretariat Development Administration South Sumatra Province. The theory used is the SERVQUAL theory by Zeithaml, Parasuraman, and Berry that mentions five dimensions, there are Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The research method is descriptive quantitative, with data collection techniques of observation, documentation, and questionnaires. The results showed that the service quality of the Government Procurement of Goods/Services Unit (ULP) in the Regional Secretariat Development Administration of the South Sumatra Province in 2018 as a whole was poor, but there were two dimensions that already had ideal service quality, namely the Tangibles and Reliability dimensions.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kualitas Pelayanan, Pengadaan Barang/Jasa
Subjects:	J Political Science > JS Local government Municipal government > JS241-271 Local government other than municipal
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 4891 not found.
Date Deposited:	29 Jan 2020 08:30
Last Modified:	29 Jan 2020 08:30
URI:	http://repository.unsri.ac.id/id/eprint/26458

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